Employment Agency

Security Guard Department Management Module

A Security Guards primary role is to observe and report. As a result, Security Guards must manage a large amount of information and then communicate that information to others like their employer, authorities, and customers for review. It can be overwhelming if they don't have the right tools to manage large volumes of information. Also, customers need to be confident that they are being kept aware of all the occurrences and incidents throughout the day. The solution to managing high volumes of information is the application of SureCommand to your security operation. The SureCommand system is a highly secure database with multiple layers of data protection such as, but not limited to:

  1. The highest level of data encryption,
  2. HTTPS designation,
  3. Anti-bot software,
  4. Software Firewalls,
  5. Hardware firewalls,
  6. IP area denial,
  7. Mapped access to data,
  8. History of data access,
  9. Data search limiters,
  10. Double source access verifiers,
  11. Suspicious activity alerts.

Security Guard Department Manager System

The Security Guard Department Manager needs to have a commanding insight on the performance of their operation. SureCommand gives managers a strategic overview of their security operation, so they can best allocate resources to better protect customers. The SureCommand Security Guard system provides security department managers with information about the list of all Guards, their duties and performance. Better understand your whole Security Guard operation with SureCommand Systems.

Occurrences Management System

Observe and report is the motto that every Security Guard applies to their duties. Reporting occurrence involves recording information on regular activities, including the traffic of people and vehicles. Managing all occurrence reports is an important challenge because of the number of activities that a site may experience. Important information including encounters and interactions with individuals can be easily recorded on the Security Guards SureCommand mobile application with the voice to text feature. Features include an electronic stamp on every occurrence entry for time, locations, and GPS coordinates that ensure the accuracy and credibility of each report.

SureCommand is the quality solution to high volume occurrence reports that management and customer's demand. Increase your Security customer experience with the adoption of SureCommand to your operation.

Incidents Management System

The Incident Management System (IMS) collects all incident reports created by Security Guards and Private Investigators and displays them on one large dashboard by priority sequence. The urgency of the incident resolution will vary depending on the severity of the situation from asap to emergency. The IMS users can then view information in real time to continuously monitor developments and identify avenues to incident resolutions. The SureCommand IMS collects real-time incident information from multiple users such as time and location, the sequence of events, individuals involved, damages and risks. The SureCommand IMS system can collect information on an emerging critical situation that requires escalation to authorized individuals. The IMS system can prioritize time-sensitive information and deliver it to authorized individuals who are responsible for resolving the incident record.

Incident Media Management

The SureCommand IMS can collect images, video, audio and share it with authorized individuals who are involved in the resolution of the incident. The SureCommand IMS will list the incident into a priority sequence and assign the tasks to resolve the case to the appropriate individuals depending on the incident type, priority, time, status, and custom criteria. Once the authorized individuals are selected, the IMS will automatically notify them through either a mobile app push notification, text messaging and emails alert until the incident record is acknowledged.

Escalation System

The IMS system is designed to keep escalating the incident in a set time interval until an individual accepts the incident. Management can set the acceptance process to manual or automatic. Special reports can be provided to customers that keep them updated on the incident developments and resolutions. These features help to identify vulnerabilities so they can improve their policies to reduce risk.

Real Time

The SureCommand IMS collects real-time incident information from multiple users such as a list of occurrences, individuals involved, damages and risks. The SureCommand IMS can collect images, video, audio and share it with authorized individuals who are involved in the resolution of the incident.

Priority Sequence

The IMS will the list the incident into a priority sequence and assign the tasks to the appropriate individuals depending on the incident type, priority, time, status, and custom criteria. Once the authorized individuals are selected, the IMS will automatically notify them through either a mobile application push notification, text messaging, or through an email alert until the incident record is acknowledged. The IMS system will keep escalating the incident in a set time interval until an individual accepts the incident.

Patrol Management System

Guard Tour Schedules and Location

Patrols are an essential part of the security service industry. Patrols help identify maintenance issues, hazards, or potential offences. The SureCommand system provides Security Guard Managers the ability to create Guard tour schedules with waypoint locations throughout the site you are servicing. The Guard Tour system records the time and location the Guard has visited within the patrol and then creates a daily patrol report for management and the customer.

To create a patrol tour, a Security Manager needs to just simply select the site, enter in the areas to be patrolled and then program the microcontroller (beacon system) for every waypoint that the Guard must visit during the patrol. These beacons are wall mounted and can connect with any modern cellular phone. Also, the patrol schedules and locations can be predetermined or randomized and will be made visible on the Guards mobile application for instruction and guidance.

Guard Tour Hardware

The Guard Tour system works by turning on the NFC or Bluetooth wireless options on the cellphone and waving the device in-front of the microcontroller until the SureCommand patrol app says that the read was successful. The SureCommand Guard Tour system has a built in GPS indicator using GPS and Geo-tagging devices to ensure that the location of the microcontroller has not been compromised. The system will alert the dispatcher automatically if the microcontroller has been moved and is not where it is supposed to be. SureCommand will provide the necessary microcontroller censors (Bluetooth beacon) that can connect to a mobile device.

Security Guards can transmit their positions live to the dispatcher to confirm their tour by waving their mobile device in front of a programmed wall mounted microchip. Security service providers can use as many of the NFC or Bluetooth tags as necessary. The Guard Tour System works on Android and Apple phones. The SureCommand Guard Tour System provides automated reports at the end of every shift automatically without requiring the user to dock a wand.

Security Analytics Management

Crime Map

The Crime Map page visually displays the type and location of criminal offenses recorded by your organization. The visualization of these offences will allow your loss prevention team to analyze the security vulnerabilities and identify trends. This visual overview will also allow for greater security resource allocation for better protection results.

Crime Map Universal

The universal crime map page displays all SureCommand recorded criminal activities from all sources, including publicly available Police sources. This map displays entries made by all organizations using the SureCommand System. This system will help your organization monitor developing criminal incidents and will allow you to advise all active Security Guards and Private Investigators of the incident as it is communicated to identify potential risks.

Information collected on these maps can also assist with providing memorandums or briefings to Security Guards and Private Investigators that enhance situational awareness.

Fraud Graphs

Fraud graphs are an important tool to help calculate the number of frauds that occur within a specific time. This visual display of statistics can assist in and comparing the success of anti-fraud policies. Your organizations evolving anti-fraud policies will benefit from identifying the current fraud trends.

Property Theft Statistics

The Property Theft Statistics page will give your Loss Prevention Team a visual representation of the list of items that are reported most stolen. This page will help to identify patterns and the method of theft criminals apply. Help reduce incidents of theft with the right analytical tools, use SureCommand to increase your success.

Theft Graph Artificial Intelligence

Analyzing large amounts of information can be very difficult for any one individual. It can be a challenge for your Loss Prevention team to transform the data into conclusive information without an Artificial Intelligence system.

The SureCommand Artificial Intelligence system is designed to quickly learn theft patterns so it can identify possible vulnerable products and time of potential future thefts. This will give your Loss Prevention team the advantage of being able to intercept more thefts by identifying time and location of potential thefts.

Theft Statistics

The Theft Statistics page displays information on what was stolen, when its stolen and where it's stolen from. This page gives users insight on product vulnerabilities so the Loss Prevention team can create strategies to reduce the risk of theft in a retail environment.

Arrest Graphs

The Arrest Graph page provides information on the list of apprehensions, the amount recovered, the individual who made the arrest, and the average loss recovery per hour. This information will show your customers the general loss recovery performance so your customers can view their return on investment. it will also show management the individual Loss Prevention Specialist performance as well.

Arrest Statistics

The Arrest Statistics page displays information about the site, the number of hours applied, and the average loss recovery rate. This page is designed to show your Loss Prevention team the loss recovery performance of each site. It will allow them to compare the performance of each site to properly allocate loss prevention resources.

Monitoring Overview System

The security operations Monitor page displays is a large format summary of critical operating features. This page displays 6 sections of the operation: the alert centre, attendance, open shifts, reports, schedules, and current operational situation. This page is intended to be displays on a large and wide screen place high in the operational centre for everyone to see.

Security Guard Tracking Management

It is important for employee safety reasons to track all employees throughout their shift. This page displays the list of employees and their last know location. In the event of an incident, your team will know where to start looking for the employee who might be in distress.

Situation Awareness System

The Situation Page is design to display the location of incidents on a digital map, and provide additional information list of incidents, and the developing situations. The Situation page allows for monitoring and managing of all the organizations active incidents by priority sequence. SureCommand is dedicated to improving the way you manage incidents.

Security Guard Management

The Security Guard list page displays information on the list of qualified, deployed, and available Security Guards and their performance. The Security Guard list page displays information on the Security Guards timesheet accumulation, lates, skipped location verification, missed shifts, tenure, seniority, security rank, and accumulated points. This page is designed to give you an overview on your labour resources.

Site Addresses Management

A profile of the address provides important detail information about the address a Security Guard is inspecting or stationed at. Information such as building details, square footage, number of units, number of occupants, parking spaces arrangements, amenities and facilities can be all found in the Site Address profile. This can help to enhance the Guards Situational awareness.

Units

The Security Departments can be further divided into smaller more specialized units like the mobile, parking enforcement, and special events units. Units are lists of employees with special skills and experience that are required for that unit. For example: if you receive a request for a special event from a customer, you can quickly arrange and dispatch the right employees by assigning the right specialized unit.

Body Camera Database

Body Cameras have become an important tool for Security Guards when interacting with the general public. Body worn cameras can produce a lot of data and managing that data can be difficult. The SureCommand system can allow you to better manage your body camera footage and make it availability to authorized individual. Data charges will apply.

BOLO System

The SureCommand System gives Security Guards access to many different communication channels. Security Guards can communicate their messages from the system by using the SureCommand forum page, peer messaging, memorandums, emails, BOLOS, and text messages to communicate their information. This can keep a Security Guard current on developing events and help them maintain a high level of situational awareness. BOLO is an acronym for Be On the Look Out. This feature is designed to communicate to the whole of the security team to heighten their awareness towards a specific detail and take action if the required.

Canada Guard Security

SureCommand has helped us become one of the fastest growing security service provider in Canada. Our customers and employees are happier, and our sales are up. I highly recommend SureCommand for any business.

- Mehdi Mohammadi
President

Legacy Protection Services

If it weren't for Sure Command, I know my business would not have been as successful as it is. SureCommand's ability to manage, delegate, track and respond in real time is invaluable. It reinforces full compliancy at every level within my organization as well. Aligning with Sure Command was the best decision I made for my business.

- Chris Girouard
Director of Operations

Ontario Security Training

SureCommand allows us to better manage our training program by uploading all of our programs, courses, and lessons onto our website portal. All student training activities are recorded, including quizzes, tests, and exams. We are now Canada's largest security training school.

- Ramaandeep Khara
Director

Maragos Legal

We are growing so fast, and keeping track of multiple cases is very difficult without a good system. SureCommand helps me and my team organize our whole operation and improve customer service. I really don't know what I would do without it.

- Demetrois Maragos
Licensed Paralegal

Security Guard Reporting System

Devices

The Security Guard Reporting System can be access from any modern mobile or desktop device. In addition to our mobile application for Android and Apple communication devices, most of the SureCommand Security Guard features can be accessed through a modern website browser. The login procedure and layout are the same for the website browser as it is for the mobile application. System commonality of the theme and processes is always considered into the design.

My Sites

Security Guards are able to manage site information through the My Sites page that shows information about the address they are working at. The My Site page shows the site standing orders, parking lot information, list of tenants, and the list of facilities and amenities. It is important that the Security Guard is familiar with the site and can quickly find critical information. This information will help Security Guard to maintain order and act quickly in an emergency.

Site Mail Management

The SureCommand system provides a Mail Package Management System that enables Security Guards to use a mobile phone or tablet to record the details of a package to be delivered to a tenant. The Security Guard can also download an image in addition to the details of the package and automatically relay that information by text or by email to the resident. This allows the Security Guard to coordinate mail package activities with other Security Guards and Property Management.

Digital Signatures

To SureCommand system has a digital signature feature that allows Security Guards to record a person's signature for package pickups and deliveries, or task completion. This system can be used on any mobile device that incorporates a touch screen so users can draw their signatures on the mobile phone screen.

Parking Management

The SureCommand System has a parking management feature that enables Security Guards to manage the properties parking activities. Security Guards will be able to view a list of parking spots belonging to residents and temporarily assigned to visitors on one detailed dashboard. tenant and Visitor information can also be collected to determine the amount of use. The SureCommand Parking Management System enables Security Guards to coordinate visitor parking activities and issue visitors with a printed parking pass that includes the expiration time and parking spot number.

Occurrences Reporting System

The SureCommand system provides Security Guards with features that allows them to quickly create occurrence reports for common site related activities. an occurrence report can be made through a web browser with a desktop or mobile phone. The occurrence reports can also be recorded on the SureCommand Mobile Application. The occurrence reports will all include a time, weather, and location stamp on each record entry. The SureCommand occurrence system can work with a speech to text functions that transcribe verbal words into written text. All the content that is captured by the Digital Notebook is saved on a cloud-based server and easily searchable for future references. The occurrence report system gives Security Guards and managers the ability to easily search for recorded report information quicker than traditional paper methods. All Guard notes are collected and can be sent to the client in a PDF format at the end of the day. Improve your level of service with SureCommand.

Incident Reporting System

The SureCommand system allows Security Guards to create incident reports and transmit it instantly to the central operations manager. Incidences are occurrences that require both an escalation and a resolution with urgency priority sequencing. The urgency of the incident resolution will vary depending on the severity of the situation from asap to emergency. SureCommand provides wizards and templates that collect information so Security Guards can identify resolutions by applying a clear systemic escalation process. The SureCommand system also helps Guards to reduce panic and disorientation during an incident by providing procedure guidance towards a resolution.

The SureCommand system helps Security Guards to reduce panic and disorientation during an incident by providing procedure guidance towards a resolution. SureCommand provides wizards and templates that collect information so Security Guards can identify resolutions by applying a clear systemic escalation process. Enhance your incident management process with SureCommand.

Guard Tour Patrol Reporting System

Patrol record keeping made easy. Security Guard can simply walk around their patrol area and tap an NFC beacon to confirm their patrol points. The NFC beacon records the location and time they had visited that patrol point and then sends the information to the customer report.

The SureCommand Guard Tour Patrol Management System is designed to direct a Guard to their patrol route and confirm their patrol was made. Patrols are an essential part of the security service industry. To create a tour, the administrator has to simply select the site, enter the areas to be patrolled and then program the microcontroller for that waypoint the Guard reach before moving to the next area. This will help your organization determine what the times and frequency your Guard has performed their patrols and allow your customers to receive a PDF patrol report every day as proof of their performance by email if the option is selected.

Patrol Equipment

The Guard may use a cell phone to read the wall mounted microcontroller. The system works by turning on the NFC or Bluetooth wireless options on the cellphone and waving the device in front of the microcontroller until the SureCommand patrol app says that the read was successful. The SureCommand Guard Tour system has a built-in GPS indicator using GPS and Geo-tagging devices to ensure the location of the microcontroller has not been compromised.

The system will alert the dispatcher automatically if the microcontroller has been moved and is not where it is supposed to be. SureCommand will provide the necessary a microcontroller censors like NFC or Bluetooth beacons that have a connection to their mobile device. The patrols can be predetermined or randomized and will display the route on the cellphone the Guard will be using to ensure the Guard does not miss any area they are supposed to patrol. Administrators may also view their patrol progress on the connection with Google Maps.

Site Access Control System

The Security Guard Site Access Control System is designed to verify authorization and record attendance. This is accomplished through the guest list display with customizable access questions and the ability to take pictures of entering and exiting vehicles. API’s can also be used to connect with sites access control devices for more accurate record keeping.

Vehicles Assignment Features

Security Guards that have been approved for vehicle use can view the list of available vehicles and request for vehicle assignment for usage during their shift. Once a vehicle assignment has be granted, the vehicle assignment report will request for a vehicle inspection form to be completed to confirm the condition of the vehicle. All vehicle activities will then be recorded for that assignment.

Equipment Assignment Features

The Security Agency can view a list of equipment and who it is assigned to through the inventory list. The assigned equipment list displays the list of equipment and the Security Guard who has possession of it. This feature helps Security Managers track equipment, determine the amount of equipment on hand and needed.

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Security Guard Mobile Application

The SureCommand Security Guard Mobile Application has all the same features that are found in the desktop and mobile browser version but with additional hardware integration. The Security Guard Mobile application system can connect to patrol beacons and other blue tooth or NFC devices. In the case of a data disconnection, the Mobile Security Guard application will allow users to store reports and media in the mobile application until a connection is made. Once a data connection is made, the mobile application will automatically transmit the information to a server. This will be an advantage to Security Guards who patrol areas with poor data connectivity.

List of Total Features

  • Access Control System
  • Security Analytics Reports
  • Artificial Intelligence
  • BOLO System
  • Guard Tour Patrol System
  • Human Resource Integration
  • Incident Reporting
  • Operation Monitoring Overview
  • Occurrence Reporting
  • Parking Management
  • Payroll Integration
  • Priorities Management
  • Scheduling Integration
  • Security Guard Mobile Application
  • Site Management
  • Situation Awareness System
  • Guard Tracking System
  • Vehicle Assignment
  • Fleet Management System
  • Special Assignment Units Management System
  • Body Camera Management System