The SureCommand customer support role provides Customer Service Specialists with tools that can help them to identify issues and apply resolutions more quickly. These tools include a questionnaire wizard to identify the issue precisely and a troubleshooting procedure guide to help resolve customer issues more successfully.
The Graphics Specialist role gives technology organizations a better way to manage graphics projects. Graphic Specialists can upload design mockups, record customer design instructions, and communicate drafts and suggestions with customers on the same platform.
The Web Developer role can help your team better organize their website creation and maintenance projects. Web Developers can use tools like website structure and flow charts to illustrate the draft designs to customers. Web Developers can also send work order confirmations for customer approvals. Once a website has been developed, Web Developers can create website performance assessment reports to determine the websites traffic capacity and speed.
The Hardware Specialist role provides features that helps your team organize the list of hardware, schedule software updates, and view maintenance requirement. The features and functions include repairs and upgrades work orders and lists that gives your team the best hardware status visibility.
The Programming roll provides features that help to organize and manage programming projects. Programmers can use features that logs time spent on the project, share tasks, customize workflows, and track progress.
The SureCommand Customer Support System can help your technical support team, within the technology department, manage technical support solutions for customers. The Customer Support system will enable customer support team members to create detailed work orders that will help prioritize customer urgency, select required level of support, identify technical issues quicker, integrate with billing, and apply technical processes for hardware and software support resolutions.
The SureCommand Technology Management System helps to maximize the visibility of your hardware assets through a dynamic inventory list that displays detailed hardware profile information. The hardware profile provides information about the manufacturer, operational manuals, hardware specifications, software installation and upgrade history, repair history, product type, and usage policies. The Hardware Inventory Management system can also assist accounting administrators with tracking key financial information including the depreciation of value and cost of operating the asset.
The SureCommand Software Profile Management system can maximize the visibility of your organizations list of software assets, display the required and history of updates, display software licenses and expiration dates, integrate with system monitoring tools to record notifications, and provide training on use. The Software Profile Management system includes management capabilities for websites and mobile applications.