Restaurants

Occurrences Management System

Observe and report is the motto that every Security Guard applies to their duties. Reporting occurrence involves recording information on regular activities, including the traffic of people and vehicles. Managing all occurrence reports is an important challenge because of the number of activities that a site may experience. Important information including encounters and interactions with individuals can be easily recorded on the Security Guards SureCommand mobile application with the voice to text feature. Features include an electronic stamp on every occurrence entry for time, locations, and GPS coordinates that ensure the accuracy and credibility of each report.

SureCommand is the quality solution to high volume occurrence reports that management and customer's demand. Increase your Security customer experience with the adoption of SureCommand to your operation.

Incidents Management System

The Incident Management System (IMS) collects all incident reports created by Security Guards and Private Investigators and displays them on one large dashboard by priority sequence. The urgency of the incident resolution will vary depending on the severity of the situation from asap to emergency. The IMS users can then view information in real time to continuously monitor developments and identify avenues to incident resolutions. The SureCommand IMS collects real-time incident information from multiple users such as time and location, the sequence of events, individuals involved, damages and risks. The SureCommand IMS system can collect information on an emerging critical situation that requires escalation to authorized individuals. The IMS system can prioritize time-sensitive information and deliver it to authorized individuals who are responsible for resolving the incident record.

Incident Media Management

The SureCommand IMS can collect images, video, audio and share it with authorized individuals who are involved in the resolution of the incident. The SureCommand IMS will list the incident into a priority sequence and assign the tasks to resolve the case to the appropriate individuals depending on the incident type, priority, time, status, and custom criteria. Once the authorized individuals are selected, the IMS will automatically notify them through either a mobile app push notification, text messaging and emails alert until the incident record is acknowledged.

Escalation System

The IMS system is designed to keep escalating the incident in a set time interval until an individual accepts the incident. Management can set the acceptance process to manual or automatic. Special reports can be provided to customers that keep them updated on the incident developments and resolutions. These features help to identify vulnerabilities so they can improve their policies to reduce risk.

Real Time

The SureCommand IMS collects real-time incident information from multiple users such as a list of occurrences, individuals involved, damages and risks. The SureCommand IMS can collect images, video, audio and share it with authorized individuals who are involved in the resolution of the incident.

Priority Sequence

The IMS will the list the incident into a priority sequence and assign the tasks to the appropriate individuals depending on the incident type, priority, time, status, and custom criteria. Once the authorized individuals are selected, the IMS will automatically notify them through either a mobile application push notification, text messaging, or through an email alert until the incident record is acknowledged. The IMS system will keep escalating the incident in a set time interval until an individual accepts the incident.

Patrol Management System

Guard Tour Schedules and Location

Patrols are an essential part of the security service industry. Patrols help identify maintenance issues, hazards, or potential offences. The SureCommand system provides Security Guard Managers the ability to create Guard tour schedules with waypoint locations throughout the site you are servicing. The Guard Tour system records the time and location the Guard has visited within the patrol and then creates a daily patrol report for management and the customer.

To create a patrol tour, a Security Manager needs to just simply select the site, enter in the areas to be patrolled and then program the microcontroller (beacon system) for every waypoint that the Guard must visit during the patrol. These beacons are wall mounted and can connect with any modern cellular phone. Also, the patrol schedules and locations can be predetermined or randomized and will be made visible on the Guards mobile application for instruction and guidance.

Guard Tour Hardware

The Guard Tour system works by turning on the NFC or Bluetooth wireless options on the cellphone and waving the device in-front of the microcontroller until the SureCommand patrol app says that the read was successful. The SureCommand Guard Tour system has a built in GPS indicator using GPS and Geo-tagging devices to ensure that the location of the microcontroller has not been compromised. The system will alert the dispatcher automatically if the microcontroller has been moved and is not where it is supposed to be. SureCommand will provide the necessary microcontroller censors (Bluetooth beacon) that can connect to a mobile device.

Security Guards can transmit their positions live to the dispatcher to confirm their tour by waving their mobile device in front of a programmed wall mounted microchip. Security service providers can use as many of the NFC or Bluetooth tags as necessary. The Guard Tour System works on Android and Apple phones. The SureCommand Guard Tour System provides automated reports at the end of every shift automatically without requiring the user to dock a wand.

Security Analytics Management

Crime Map

The Crime Map page visually displays the type and location of criminal offenses recorded by your organization. The visualization of these offences will allow your loss prevention team to analyze the security vulnerabilities and identify trends. This visual overview will also allow for greater security resource allocation for better protection results.

Crime Map Universal

The universal crime map page displays all SureCommand recorded criminal activities from all sources, including publicly available Police sources. This map displays entries made by all organizations using the SureCommand System. This system will help your organization monitor developing criminal incidents and will allow you to advise all active Security Guards and Private Investigators of the incident as it is communicated to identify potential risks.

Information collected on these maps can also assist with providing memorandums or briefings to Security Guards and Private Investigators that enhance situational awareness.

Fraud Graphs

Fraud graphs are an important tool to help calculate the number of frauds that occur within a specific time. This visual display of statistics can assist in and comparing the success of anti-fraud policies. Your organizations evolving anti-fraud policies will benefit from identifying the current fraud trends.

Property Theft Statistics

The Property Theft Statistics page will give your Loss Prevention Team a visual representation of the list of items that are reported most stolen. This page will help to identify patterns and the method of theft criminals apply. Help reduce incidents of theft with the right analytical tools, use SureCommand to increase your success.

Theft Graph Artificial Intelligence

Analyzing large amounts of information can be very difficult for any one individual. It can be a challenge for your Loss Prevention team to transform the data into conclusive information without an Artificial Intelligence system.

The SureCommand Artificial Intelligence system is designed to quickly learn theft patterns so it can identify possible vulnerable products and time of potential future thefts. This will give your Loss Prevention team the advantage of being able to intercept more thefts by identifying time and location of potential thefts.

Theft Statistics

The Theft Statistics page displays information on what was stolen, when its stolen and where it's stolen from. This page gives users insight on product vulnerabilities so the Loss Prevention team can create strategies to reduce the risk of theft in a retail environment.

Arrest Graphs

The Arrest Graph page provides information on the list of apprehensions, the amount recovered, the individual who made the arrest, and the average loss recovery per hour. This information will show your customers the general loss recovery performance so your customers can view their return on investment. it will also show management the individual Loss Prevention Specialist performance as well.

Arrest Statistics

The Arrest Statistics page displays information about the site, the number of hours applied, and the average loss recovery rate. This page is designed to show your Loss Prevention team the loss recovery performance of each site. It will allow them to compare the performance of each site to properly allocate loss prevention resources.

Monitoring Overview System

The security operations Monitor page displays is a large format summary of critical operating features. This page displays 6 sections of the operation: the alert centre, attendance, open shifts, reports, schedules, and current operational situation. This page is intended to be displays on a large and wide screen place high in the operational centre for everyone to see.

Security Guard Tracking Management

It is important for employee safety reasons to track all employees throughout their shift. This page displays the list of employees and their last know location. In the event of an incident, your team will know where to start looking for the employee who might be in distress.

Situation Awareness System

The Situation Page is design to display the location of incidents on a digital map, and provide additional information list of incidents, and the developing situations. The Situation page allows for monitoring and managing of all the organizations active incidents by priority sequence. SureCommand is dedicated to improving the way you manage incidents.

Security Guard Management

The Security Guard list page displays information on the list of qualified, deployed, and available Security Guards and their performance. The Security Guard list page displays information on the Security Guards timesheet accumulation, lates, skipped location verification, missed shifts, tenure, seniority, security rank, and accumulated points. This page is designed to give you an overview on your labour resources.

Site Addresses Management

A profile of the address provides important detail information about the address a Security Guard is inspecting or stationed at. Information such as building details, square footage, number of units, number of occupants, parking spaces arrangements, amenities and facilities can be all found in the Site Address profile. This can help to enhance the Guards Situational awareness.

Units

The Security Departments can be further divided into smaller more specialized units like the mobile, parking enforcement, and special events units. Units are lists of employees with special skills and experience that are required for that unit. For example: if you receive a request for a special event from a customer, you can quickly arrange and dispatch the right employees by assigning the right specialized unit.

Body Camera Database

Body Cameras have become an important tool for Security Guards when interacting with the general public. Body worn cameras can produce a lot of data and managing that data can be difficult. The SureCommand system can allow you to better manage your body camera footage and make it availability to authorized individual. Data charges will apply.

BOLO System

The SureCommand System gives Security Guards access to many different communication channels. Security Guards can communicate their messages from the system by using the SureCommand forum page, peer messaging, memorandums, emails, BOLOS, and text messages to communicate their information. This can keep a Security Guard current on developing events and help them maintain a high level of situational awareness. BOLO is an acronym for Be On the Look Out. This feature is designed to communicate to the whole of the security team to heighten their awareness towards a specific detail and take action if the required.