The SureCommand Scheduling System is resourceful, flexible and feature rich. It has been specifically designed for the security service industry specifically to meet the challenges presented by the unique working environment. It is able to integrate with attendance verifying hardware and with payroll accounting software that ensures transaction accuracy.
The scheduling dashboard displays the whole scheduling operation. It shows the list of sites, number of shifts, number of shifts covered, number of shifts accepted by Guards, and total worked timesheet hours. Other features include the display of distance between the worksites and employee, published open shifts, GPS based clock-ins and outs, scheduling conflict alerts and descriptions.
SureCommand makes it very simple to create shifts, assign coverage, and record timesheets. A shift is a time and place a person must attend for a period of time. The shift creation page provides scheduling administrators the ability to create multiple, rotating, carry-over, and recurring shifts. Shifts repetition can be created for up to three years with one transaction. You can also create and assign tasks to a shift so that the tasks will appear with the shift, no matter who covers the shift. Shift information can also be presented to the Guard, on their mobile application, like the site standing orders or notes to instruct the Guard to review the site’s list of incidents.
Coverage is the assignment of a person to a scheduled shift. Scheduling Administrators can either assign shifts directly to employees or employees can apply for published open shifts themselves. After the shifts are created, Schedulers must assign an employee to cover the shift or the shift will be left uncovered. The assignment page provides filters to view who is close to the site and is available to cover the open shift. When assigning coverage, Schedulers will be alerted to any scheduling conflicts, provide a conflict description, and display confirmation of shift acceptance by the employee. The scheduling system can also be set up to designate individuals who are qualified or disqualified from a worksite location.
Recording Time sheets
A Timesheet is designed to record when the Employee began their shift, how much time they worked within the shift, and when did they end their shift. The Employee GPS clock-in and out location can be verified by using the SureCommand mobile application. The timesheet management system can also record the many different types of variable situations, like no-shows, holidays, leave of absences, and sick days. The timesheet information is then seamlessly transferred to the payroll module to be used to process the Employees payroll information very quickly and accurately. After processing the timesheet information, the SureCommand system gathers the information to produce statistics and analytics to measure the level of operational performance.
The Scheduling Settings Page has numerous variables that allows schedulers the ability to customize their scheduling operation. Schedulers can set limits on employee’s weekly, by-weekly, and monthly working hours. For example: schedulers can qualify or disqualify employees based on training and client preference from working in certain locations. You can also set limits on the distance employees can travel to sites.
Your clients depend on your Security Guards attendance to lower their risks and respond to critical incidents. Your security operations can only accomplish this by monitoring attendance continuously, in real time, and be able to react more quickly when absence is discovered. In addition to serving your clients, you are also providing more safety to your Guards by monitoring their activities because an unresponsive Guard could indicate trouble and require assistance. The SureCommand system records the GPS location and the time of the Employee's clock in-out and their last report, then transmits the information to the Dispatcher for attendance verification.
The Attendance Management Dashboard provides schedulers a view of all shifts, coverages, clock-in and out, timesheets, the location of the clock-in, alert notifications, and the customer signature, all on one screen. This allows schedulers the ability to monitor, in real time, the operations attendance situation and ensure that no shift is left unattended. The Dashboard is designed to update every minute, so you have the latest information on your operations attendance situation.
You can track the location of your workforce to ensure their safety and coordinate their positions with the SureCommand location tracker. Your workforce can report their location continuously through our mobile application to enhance your ability to coordinate their positions in real time. The system will also allow you to view the closest individuals to any emergency your clients may have, and to transmit dispatch information to that person via our mobile application. Professional security providers can demonstrate to their clients the speed and coordination of their response capabilities.
Your customers can choose to digitally sign the Guard’s clock-ins and outs on the Guards mobile application to verify their attendance. This practice is common where loss prevention services are provided. The SureCommand clock-in and out digital signature feature will provide the customers with a report attached to their invoice that will display the list of managers signatures and the shift that it applies to. The signature report will also include the GPS records with the managers name so that customers can audit service expenses.
The Address Dashboard shows the list of active sites that are currently being attended by a Security Guard. This gives the Dispatchers and Schedulers a way of assessing the current customer requirements and helps you to monitor staffing level requirements in specific areas. You may discover that you need more Guards in one area due to transportation times and Guard availability.